Servitization & Collaboration
Enables an organization to transform from selling products to selling outcome-based services
Provides a transformation roadmap
Support the transformation by training, coaching and inspiring people across the organisation
What We Do
A guarantee of product or process performance demands the highest levels of service from every part of the organisation. The drive to succeed through Advanced Services will require changes to the way the organisation thinks about its customers; product enhancements to allow remote monitoring and, perhaps control, as well as longer life and easier maintenance; the building of a service network and changes to financial reporting.
- Training and coaching in service delivery;
- Workshops to design outcome-based services and the products that support them;
- Design of service pilots to enable learning of both service provider and customer;
- Project Management support to ensure that the transformation leads to success.
Links to other services
Value from Servitization; Delivering Value through Collaboration; Empowering Your Value Network